Anti-spam and acceptable use policy

Confirmed opt-in only

You may only send to people who explicitly agreed to receive email from you. The source, date and IP address of consent are stored for every subscriber and produced on request.

Prohibited list sources

• Purchased, rented or third-party address lists
• Addresses harvested (scraped) from websites, social networks or directories
• Addresses collected for another purpose (orders, support tickets) without marketing consent
• Pre-ticked consent boxes or people subscribed 'by default' without consent

Required in every message

• List-Unsubscribe and List-Unsubscribe-Post headers plus a visible unsubscribe link (added automatically)
• A real sender name, a reply-able address and a physical postal address
• A verified (SPF, DKIM, DMARC) sending domain

Prohibited content and behaviour

• Header forgery, misleading From and subject lines
• Phishing, malware, fraud, fake financial offers
• Illegal products and services, copyright-infringing content
• Ignoring unsubscribe requests

Thresholds and enforcement

Campaigns exceeding a 2% bounce rate or a 0.1% complaint rate are paused automatically. Repeated violations close the account and prepayments are not refunded.

Reports go to abuse@; every report is logged and reviewed within 24 hours.